Light at the End of the Tunnel
It seems like my Skyforge woes are coming to an end.
Last Tuesday I bought the CE but while logged in under the wrong account. I filed a ticket and didn’t hear anything from My.com/Allods until I posted my first post and tagged their Twitter account. It took a few more days (over the weekend, and through server issues on their end) before I posted again, which once more garnered a response on the ticket. They said that they could transfer the CE to my proper account, but I’d be restricted on my accidental account (which is unused anyway), so I told them that I agreed to those terms.
I just received an update to the ticket asking me to hold on for the transfer, so it looks like they’ll be moving the CE to my proper account. I don’t expect that they’ll refund my lost week, though; That’s OK. I’ve had Premium access for the past few days anyway, and before that they had server issues that prevented anyone from playing, really, so I haven’t missed out on all that much.
I really do hate to rely on “Twitter-shaming” to get a response, though. On some levels, I feel bad about writing these posts and having to rattle sabers in an attempt to get things moving, but saber rattling has apparently done the trick. I’m still sad that it had to come to this, because I do feel that there’s a minimum level of customer service that we can come to expect in 2015 that was simply not present in this situation. But all’s well that ends well, and the point of contacting the service department was to obtain a resolution. I’m very close to a resolution, and will be happy to put this behind me and get back to playing.