— Peter Sung (@youngwarchief) September 29, 2015
Many folks at Carbine have been posting live updates from their offices while they worked the weekend and the launch day. It’s kind of a rare, live look into an industry that, despite the kind of interaction that social media has allowed producers and consumers to have, is still pretty much a black box to the majority of those outside of it. For many, game development and studio operation is just magic: an announcement is made, updates are teased, and one day the product shows up on shelves or auto-downloaded to our hard drives. It might as well be sorcery for all the rank and file gamer knows about how the industry operates on a day to day basis. Most of the time, it’s probably not that exciting, but such insight allows us to humanize the process.
Remembering that there are people working on these products — not just remembering, but understanding what that means — should bring us a sense of gratitude. I mean, we should have that sense anyway. These folks could be working in less stressful environments, but choose to work in an industry that they enjoy, that we enjoy and that many on this side of the screen would profess to wanting to be a part of, all despite the drive-by vitriol that they receive when things don’t go well for the consumer. In these linked Tweets and the Tweets of other Carbine employees, we see people preparing their office for the long haul with food and drinks, and how they’re setting up their conference room to facilitate communication for rapid response. We see them working, and not just “assumed to be working”…actually working on the problems that so many people are complaining about like there’s no consequence. And even though they’ve been at it for several days now, you can see that these Carbine folks mean business, and that they get great satisfaction from when things go well, and from making things that suck, suck less. I wish more studios had the kind of culture that allowed for the reality of their day-to-day operations to seep through to the consumer base, so we don’t end up thinking of them just as Twitter bots or specially colored names on the forums.
Thanks to you, Carbine folks, for being transparent and keeping us in the loop. We know that you don’t like problems any more than we do; all we can do on this side of the screen is wait helplessly, which for some translates into impatience and anger, but having a window into the world of an operations center in the middle of this difficult time makes me (at least) feel satisfied and in some ways in-touch with the real people who make our entertainment possible.